Salesforce.com/foundation Announces Expansion of Innovative 1% Model into Japan

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Salesforce.com/foundation Announces Expansion of Innovative 1% Model into Japan

At annual CRM conference in Tokyo, salesforce.com CEO Marc Benioff announced Habitat for Humanity's Japan Support Office as one of first local non-profit customers

May 22, 2003

SAN FRANCISCO, Calif. - May 22, 2003 - Salesforce.com®, the technology and market leader in on-demand customer relationship management (CRM), announced that the salesforce.com/foundation is expanding its efforts into Japan. Speaking at salesforce.com's annual CRM conference in Tokyo today, salesforce.com chairman and CEO Marc Benioff announced that Habitat for Humanity's Japan Support Office and ETIC, a Tokyo-based entrepreneur group, are among the first non-profits to run their Japanese operations on salesforce.com's donated on-demand CRM service. Benioff also presented the foundation's expansion road map to the customers and partners attending the event, including Mitsubishi, accenture (NYSE: ACN), Hitachi (NYSE: HIT), Canon Sales (NYSE: CAJ) and Kikkoman.

"Salesforce.com's generous donation of its on-demand CRM service helps us more successfully serve our Japan operations," Daniel Tay, Habitat for Humanity's Japan Programs Developer. "We are able to focus on our core service mission, rather than wasting time and resources on maintaining software and troubleshooting systems."

"Salesforce.com's integrated business model is a fundamental part of building a culture of service," said Marc Benioff, chairman and CEO of salesforce.com and founder of the salesforce.com/foundation. "With the foundation's expansion into Japan, we continue our commitment to creating a new interdependence of community and corporate success in all markets in which we operate."

Salesforce.com has relentlessly focused on integrating business with the community since the company's 1999 inception. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, salesforce.com ensures that as the business grows so does its contribution to the communities in which it operates. The salesforce.com/foundation was established as the vehicle to harness the energy of the salesforce.com community and drive this innovative model. The salesforce.com/foundation builds and manages integrated programs in communities around the world, and supports projects extending across the United States as well as Europe, Asia and Africa.

Salesforce.com's utility model delivers robust CRM technology on a pay-as-you-go basis for immediate success. The world's most successful application utility, salesforce.com currently has over 6,400 customers and 87,000 users in 110 countries, including global leaders such as AOL, Le Meridien and Quantum.

About salesforce.com

Salesforce.com builds and delivers customer relationship management (CRM) applications on demand via its web services platform. The salesforce.com product suite - Team Edition, Professional Edition, Enterprise Edition, Wireless Edition and Offline Edition - gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com can be found at http://www.salesforce.com/.

About salesforce.com/foundation

Salesforce.com/foundation is the leader in integrating philanthropy and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, the Foundation is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology in underserved communities both domestically and abroad. The Foundation works with other corporations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. Since launched in July 2000 with Colin Powell in attendance, the Foundation has opened 41 Community Technology Centers serving over 30,000 youth and other community members around the world; has provided nearly 4000 hours of service to the community through salesforce.com's 300 employee volunteers; and offers the salesforce.com award winning online customer relationship management application for free to more than 100 qualified nonprofits globally saving them hundreds of thousands of dollars every year. More information is available at http://www.salesforcefoundation.org/ or see youth work at http://www.youthspace.net/.