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Salesforce.com/foundation Extends Enterprise CRM Success to Nonprofit Organizations

Over 100 non-profit organizations worldwide, including Easter Seals and Habitat for Humanity San Francisco, use donated salesforce.com online CRM solution to achieve success on par with corporate counterparts

February 28, 2002

SAN FRANCISCO, Calif. – February 28, 2002 – Salesforce.com®, the market leader in online customer relationship management (CRM), today announced that more than 100 nonprofit customers worldwide now manage their donor, affiliate, volunteer, and staff programs with salesforce.com's online CRM solution. In the year since salesforce.com/foundation began its formal program of educating nonprofits on the benefits of online CRM, a rapidly-growing customer base of nonprofits and NGOs worldwide have successfully extended salesforce.com's capabilities beyond profit-oriented customer management to the nonprofit sector. Supported by salesforce.com's donation of its online CRM solution to qualified organizations, organizations such as Easter Seals, Habitat for Humanity San Francisco, Civicus and Foundation for Student Communication/Business Today are finding success with salesforce.com in tracking fundraising and membership activity and forecasting worldwide as well as with contact, affiliate and volunteer activity management and coordination.

"Nonprofits organizations are successfully using salesforce.com's Web-based CRM solution for a wide range of needs," said Marc Benioff, chairman and CEO of salesforce.com. "By making use of the key cost-saving benefits of our application, non-profits are able to spend their money where it counts, instead of on software and maintenance.”

"Salesforce.com has really gotten our site selection committee out of the circular, inefficient habits that we were in previously," said Bre Martinez, Habitat for Humanity, San Francisco's director of finance and project development. "Now instead of always going back to the beginning of the process, we can move forward in a definitive straight line."

Through the salesforce.com/foundation, salesforce.com has created a program to educate organizations on the benefits of online CRM for the nonprofit sector. These organizations, who often cannot afford prohibitively expensive conventional enterprise software licenses, can take advantage of salesforce.com's quick, cost-effective and easy-to-use online solution and focus their energies on forward-moving, high-impact programs in the face of relatively few resources, little time, high turnover and unexpected program development modifications. Additionally, salesforce.com offers its award winning application to the first 10 licenses of qualified nonprofits and NGOs at no cost for an unlimited amount of time.

Unlike other client/server CRM systems, salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. The result is a strong, secure, integrated CRM functionality that is cost-effective, easy-to-implement and easy-to-use. A majority of salesforce.com's nonprofit customers are up and running in a day and are using the system consistently.

Salesforce.com/foundation manages the program that brings salesforce.com to nonprofits for free through its 1% Profit initiative - a commitment to give 1% of salesforce.com profits back to the community. By donating 1% of salesforce.com license revenue, the Foundation strives to offer more than just 1% of salesforce.com profits. With exponential growth of the nonprofit customer base as nonprofits become further educated on the benefits of online CRM, the Foundation will give hundreds of thousands of dollars back to the community in this year alone.

Nonprofits eligible for free service must be registered as a 501c3 organization (in the U.S.) or as an NGO (outside of the U.S.) and have charitable purpose. Salesforce.com/foundation will evaluate eligible nonprofits based on predefined criteria. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com and follow the steps for nonprofits within the 30-Day Trial or should call 1-800-NO-SOFTWARE. Salesforce.com will ensure nonprofits continue to realize the same satisfaction as other paying customers.

About salesforce.com/foundation

Salesforce.com/foundation is the leader in integrating philanthropy and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, the Foundation is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology for youth in underserved communities both domestically and abroad. The Foundation works with other corporations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. Since July 2000, the Foundation has opened 40 Community Technology Centers serving over 25,000 youth and other community members around the world; has provided nearly 4000 hours of service to the community through salesforce.com's 200 employee volunteers; and offers the salesforce.com award winning online customer relationship management application to more than 100 qualified nonprofits globally saving them hundreds of thousands of dollars every year. More information is available at http://www.salesforce.com/foundation

About salesforce.com

Salesforce.com builds and delivers customer relationship management (CRM) applications as scalable online services. The salesforce.com product suite - Team Edition, Professional Edition, Enterprise Edition, Wireless Edition and Offline Edition - gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia.

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