On 4th February,
Salesforce.com Foundation holds a luncheon seminar at Fundraising Japan 2012. Thank you for attending more than 130 audiences from non-profit sector.
So, you’ve successfully set
up your instance of Salesforce CRM, or you are newly responsible for managing your
organization’s Salesforce CRM instance. Now what? Your salesforce.com org is living animal, getting fed data by a diverse
group of users and growing and changing constantly over time. How do you know
if your CRM system is healthy? How do you know if your users are really
taking full advantage of your salesforce.com instance? One of the best ways to
tell is to proactively measure user adoption rates.
Steve Anderson, Vice-President of Innovation at the Salesforce.com Foundation highlights his top 5 new products and features announced at Dreamforce 2011.